Leave whenever you like.
Workers and customers each have an account, and either one can be deleted from inside the app in about a minute, without asking anyone's permission.
Last updated 27 July 2026 · Applies to mysheher.com and the MySheher app
Worker profile: open MySheher → Register as a worker → sign in with your WhatsApp number and PIN → scroll to Delete my profile → confirm, and tell us why if you feel like it.
Customer account: open MySheher → the menu (three dots, top right) → My profile → Delete my account → confirm.
That is the whole process either way. There is no waiting period and nobody reviews it.
What gets deleted
Everything we hold that identifies you, immediately and permanently:
- Your name, WhatsApp number and email.
- Your photo — both the profile picture and the thumbnail, removed from our image storage as well as from the database.
- Your services, rates and experience.
- Your locality and approximate coordinates.
- Your PIN (only ever stored as a bcrypt hash) and your WhatsApp verification code.
- Any ratings customers left on your profile.
Your profile disappears from customer searches the moment you confirm. It cannot be restored, so if you come back later you will be creating a new profile — and you are welcome to.
We ask one question on the way out: why you are leaving. It is optional, it is kept without your name or number, and it exists so we can fix what drove you away.
What we keep, and for how long
Two things survive deletion, and only for as long as we have a reason to hold them:
- Booking records — kept up to 12 months so we can look into a complaint about a job. These record the request, not your profile.
- Records of a complaint made about you, where one exists, kept while it is being dealt with.
Nothing is kept for advertising, analytics or resale — we do none of those. Deletions run automatically once a day, so anything past its period goes without being asked.
If you cannot sign in
Forgotten your PIN, lost the number, or the app will not open? Ask us and we will delete it for you. Write from the email or WhatsApp number on the profile if you can, so we know it is yours.
If you are a customer
Browsing MySheher creates nothing at all — no account, no record, nothing kept. An account is only needed at the moment you send a booking request, because that is the moment a stranger is given your name, your number and your locality, and you should be able to see and undo that.
The account holds those three things and a 4-digit PIN, and nothing else. Delete my account under My profile erases all of it immediately and permanently.
- Your name, WhatsApp number and locality.
- Your PIN (only ever stored as a bcrypt hash).
- Your sign-in on every device — the account is signed out everywhere at once.
Bookings you already sent are a separate record and are kept up to 12 months, for the same reason a worker's are: so a complaint about a job can be looked into by either side. If you want one of those removed sooner, email us with the number you used and we will erase it.
Your rights
Deleting your profile is how you withdraw consent under India's Digital Personal Data Protection Act, 2023. You may also ask what we hold about you, correct it, or complain — to our Grievance Officer first, and to the Data Protection Board of India if we do not resolve it. The full picture is in our privacy policy.
Back to MySheher